Chief Information Infrastructure Officer

This position involves overseeing a global infrastructure delivery team that drives innovation and efficiency through pioneering technology across various platforms and business verticals.

The ideal candidate will possess deep technical knowledge of both legacy and emerging infrastructure platforms, combined with proven leadership in managing globally distributed teams. They should be responsible for delivering reliable, scalable, and secure infrastructure services while modernizing operations to support product engineering, platform automation, operational SRE, and business agility.

Key Responsibilities:

• Lead and mentor a team of infrastructure leads, engineers, and service owners across global teams.
• Drive alignment with the global IT strategy focused on automation, scalability, and cloud-native architecture.
• Represent infrastructure delivery in global planning and governance forums.
• Ensure availability, reliability, and performance of on-premises and cloud-hosted infrastructure platforms.
• Own and improve SLAs and KPIs regarding design, deployment, transition, management, decommissioning, incident response, problem management, and change control processes.
• Champion operational (SRE) enablement, compliance (including SOX/PCI), and security best practices.
• Lead the transformation from legacy systems to modern infrastructure.
• Support DevOps toolchain integration and Infrastructure as Code (IaC) adoption by developing and maintaining IaC templates and scripts using tools like Terraform, Ansible AWX, and AWS CloudFormation.
• Foster a high-performing, engaged, and continuously learning team culture by guiding skill development and succession planning aligned with modern infrastructure capabilities.
• Manage workload balancing, shift planning, and collaboration across geographies.
• Work experience in installation, configuration, maintenance, design, deployment, monitoring, development, upgrade, and support of on-premise and cloud infrastructure by automation.
• Day-to-day management and continued evolution of STS infrastructure and design capabilities. Collaborate with fellow IT leaders to create an environment where knowledge and insights can be used and exchanged.

Qualifications:

• 15+ years of experience in IT infrastructure operations, with at least 5 years in leadership roles managing global or regional teams.
• 5+ year experience working within a public cloud environment. Good understanding of cloud platforms (AWS, Azure, or GCP).
• Experience with traditional data center infrastructure (storage, compute, network, backup, monitoring).
• Previous experience implementing container strategies, i.e., Kubernetes, Docker, EKS, ECS, GKS.
• Hands-on familiarity with DevOps principles, CI/CD pipelines, and infrastructure automation (Terraform, Ansible, etc.).
• Proven track record of leading modernization initiatives, including DevOps support, automation, CI/CD/CM, SRE facilitation, and tool rationalization.
• Experience managing compliance frameworks (SOX, PCI, ISO) and high-security environments. Configuring and supporting the implementation & maintenance security tools.
• Previous experience working with Agile Development Practices (SDLC / Agile / Scrum methodologies).
• Good communication, people management, and stakeholder engagement skills.
• Strong analytical and decision-making abilities in a complex, fast-paced environment.
• Ability and willingness to be hands-on when needed.
• Developing and updating business continuity and disaster recovery protocols.
• Knowledge of emerging technologies related to infrastructure and standard methodologies.
• Hands-on experience using tools and techniques to debug problems within the full stack.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Relevant certifications (AWS/Azure Architect, ITIL, PMP) are a plus.

Benefits:

• A nurturing environment that elevates your growth, wellbeing, and work-life harmony.
• A comprehensive portfolio of capabilities across digital media, messaging, and loyalty solutions.
• Advanced AI and real-time modeling languages.
• Consumer privacy advancements.
• Industry-leading recognition by Forrester, Adweek, and the MRC.

Others:

• Act with integrity.
• Work together to win together.
• Innovate with purpose.
• Respect all voices.
• Empower with accountability.