Customer Experience Representative

5 days ago


Surat, Gujarat, India Tramily Hospitality Solutions Pvt Ltd Full time

Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a dynamic environment where no two days are the same?

We are seeking an experienced and skilled Customer Support Executive to join our team at Tramily Hospitality Solutions Pvt Ltd.

About the Role:

The successful candidate will be responsible for providing outstanding customer service, addressing client queries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Contact Management: Maintain accurate and up-to-date records of client contact details.
  • Customer Service: Respond to client inquiries, resolve issues, and provide support via various communication channels.
  • Travel Agent Liaison: Communicate with travel agents to brief them on our company and note important details in our database.
  • General Enquiries: Address client concerns and provide information about our organization.

What We Offer:

A competitive salary of approximately **₹250,000 - ₹300,000 per annum**, based on location and experience. Our team environment fosters growth, learning, and fun, making it an ideal place for those who thrive in collaborative settings.

Requirements:

To succeed in this role, you will need:

  • Excellent Communication Skills: Ability to communicate effectively with clients, colleagues, and travel agents.
  • Problem-Solving Skills: Capacity to analyze issues, identify solutions, and implement effective resolutions.
  • Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.

Join Our Team:

If you possess the skills, passion, and dedication required for this role, we encourage you to apply. Please submit your application, including your resume and cover letter, to take the first step towards an exciting career opportunity.



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