International Voice Process Senior Quality Assurance Team Leader Operations Manager

2 weeks ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Sr QA, TL, and Ops Manager

This is a unique opportunity to excel in a challenging role that combines quality assurance, team leadership, and operations management.

Key Responsibilities:

  • Handle inbound and outbound calls for international customers ensuring excellent customer service and resolving queries or technical issues efficiently.
  • Provide accurate information while maintaining high levels of customer satisfaction and meeting performance benchmarks.
  • Document all customer interactions and adhere to standard protocols to maintain quality and efficiency.
  • Manage multiple tasks and priorities effectively to meet deadlines and achieve business objectives.

Candidate Profile:

  • A minimum of 2 years' experience in a similar international voice process environment is required.
  • Excellent English communication skills are mandatory with the ability to communicate complex ideas simply.
  • Strong problem-solving and customer service abilities are essential for success in this role.
  • A willingness to work from an office setting and flexibility with rotational shifts including night shifts are also required.

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