
ServiceNow Implementation Specialist
3 days ago
About the Role:
- Collaborate with stakeholders to capture, document, and prioritize ServiceNow solution requirements.
- Analyze business processes for opportunities to leverage HRSD, ITSM, and ITOM modules for automation and efficiency.
- Translate business needs into detailed functional specifications, user stories, and acceptance criteria.
- Work with development teams to ensure accurate solution delivery.
- Facilitate workshops, demos, and UAT sessions with business users.
- Maintain alignment of ServiceNow capabilities with organizational objectives and compliance regulations.
- Support workflow design, configuration, and reporting within ServiceNow.
- Act as an SME for ServiceNow HRSD, ITSM, and ITOM modules.
Responsibilities Include:
- Partner with cross-functional teams to deliver ServiceNow solutions.
- Design and implement process improvements using ServiceNow.
- Develop and maintain technical documentation for ServiceNow solutions.
- Identify and mitigate risks associated with ServiceNow implementation.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years experience in IT Service Management.
- Proven track record of delivering ServiceNow projects on time and budget.
Benefits:
- Ongoing training and professional development opportunities.
- Collaborative and dynamic work environment.
- Competitive compensation and benefits package.
Additional Information:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Experience with Agile project management methodologies.
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