ServiceNow Lead

3 weeks ago

Pune, Maharashtra, India Link Success Full time

About the Role :

We are seeking a highly skilled ServiceNow Lead with expertise in CMDB (Configuration Management Database) and system integrations. The ideal candidate will lead end-to-end ServiceNow implementations, ensure smooth integrations with third-party tools, and guide the team toward best practices and process excellence.

Key Responsibilities :

- Lead the design, development, and implementation of ServiceNow solutions, focusing on CMDB management and tool integrations.

- Ensure CMDB accuracy, data integrity, and alignment with ITIL processes.

- Develop integration solutions between ServiceNow and various enterprise systems.

- Collaborate with stakeholders to gather requirements, define workflows, and create technical documentation.

- Provide technical leadership and mentorship to the development team.

- Conduct system testing, troubleshooting, and performance tuning.

- Stay updated with the latest ServiceNow releases, features, and industry best practices.

Required Skills & Experience :

- 7+ years of experience in ServiceNow development and administration.

- Strong expertise in CMDB architecture, configuration, and maintenance.

- Hands-on experience integrating ServiceNow with third-party systems (REST, SOAP, APIs).

- Proficient in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.

- Solid understanding of ITIL framework and ITSM processes.

- Experience leading a ServiceNow team or project.

- Excellent communication, analytical, and problem-solving skills.

Preferred Qualifications :

- ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS).

- Experience in Agile/Scrum delivery methodology.

- Knowledge of Discovery, Service Mapping, and Asset Management modules.

(ref:hirist.tech)

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