High-Performance Desktop Support Specialist
11 hours ago
Job Overview
We are seeking a skilled Desktop Support Engineer to provide technical support, troubleshooting, and maintenance for computer systems, hardware, and software in our organization. This role is essential for ensuring that employees have reliable access to technology resources and receive timely assistance with IT-related issues.
Key Responsibilities
- Technical Support: Provide first and second-level support to employees for desktop systems, laptops, software applications, and peripheral devices.
- Troubleshooting & Maintenance: Troubleshoot hardware and software issues, performing repairs, and system updates as needed. Perform routine maintenance and system checks to ensure optimal performance.
- User Assistance & Training: Assist users with general inquiries, application functionality, and usage instructions. Provide one-on-one training to employees on basic troubleshooting and best practices.
Required Skills & Qualifications
- Bachelor's Degree: In Information Technology, Computer Science, or a related field (or equivalent work experience).
- Experience: 2+ years of experience in desktop support or IT support roles.
- Proficiency: Proficient in Windows and macOS operating systems, along with MS Office applications.
- Troubleshooting Skills: Strong troubleshooting skills with hardware (desktops, laptops, printers) and software (OS, applications).
Salary Estimate: $60,000 - $80,000 per annum, based on industry standards and location considerations.
About Us
At 3i Infotech, we value excellent customer service skills, strong communication skills, and the ability to prioritize tasks effectively. If you are a motivated and detail-oriented individual looking for a challenging opportunity, please apply.
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