Enterprise Digital Transformation Leader

2 weeks ago

Mumbai, Maharashtra, India beBeeDigital Full time ₹ 40,00,000 - ₹ 60,00,000
ServiceNow Program Manager/Platform Lead

We are seeking an experienced and strategic ServiceNow Program Manager/Platform Lead to lead our enterprise-wide adoption of ServiceNow, including platform roadmap definition, governance, and stakeholder alignment.

As a key member of our team, you will be responsible for managing the migration of legacy systems into ServiceNow workflows and custom applications, establishing and enforcing platform best practices, architecture standards, and security/compliance requirements for regulated environments.

  • Deep understanding of ServiceNow architecture, including Scoped Applications, Integration Hub, Flow Designer, and Performance Analytics.
  • Familiarity with ServiceNow modules like ITSM, GRC, HRSD, App Engine, and CSM.
  • Excellent understanding of CSV, change management, and audit trail/data integrity requirements for pharma systems.

Our ideal candidate must have significant exposure to GxP-regulated environments, strong experience in leading application modernization initiatives, and driving digital transformation programs in the pharmaceutical domain.

Critical Skills & Qualifications:

Strong leadership and stakeholder management across global business and IT teams.

Excellent verbal and written communication, documentation, and presentation skills.

Strategic thinker with the ability to balance long-term vision with short-term deliverables.

Ability to work in matrix organizations with global cross-functional teams.

Key Responsibilities:

Platform Strategy & Leadership:

Define and implement the platform roadmap, ensuring alignment with business objectives and regulatory requirements.

Manage and guide the migration of legacy systems, leveraging ServiceNow's capabilities to improve efficiency and reduce costs.

Establish and enforce platform best practices, architecture standards, and security/compliance requirements for regulated environments.

Project & Team Management:

Lead a cross-functional team of ServiceNow developers, architects, and business analysts to deliver projects on time and within budget.

Coordinate with compliance, quality assurance, and IT validation teams for Computer System Validation (CSV), IQ/OQ/PQ processes, and audit readiness.

Drive Agile/Scrum-based execution, sprint planning, and program-level reporting.

Pharma-Specific Responsibilities:

Ensure adherence to GxP, 21 CFR Part 11, Annex 11, and ALCOA+ principles in all ServiceNow applications.

Collaborate with stakeholders in Quality, Manufacturing, Pharmacovigilance, and IT Compliance to transform manual and semi-automated processes into digital workflows.

Drive ServiceNow use cases for QMS integration, electronic document control, lab asset management, training workflows, and SOP acknowledgment systems.

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