Technical Program Manager, Amazon Customer Journeys

About the TeamAlexa Customer Journeys (ACJ) is responsible for delivering tailored experiences to inspire customers across various channels on Alexa. Our team develops scalable primitives and CXs across channels on Alexa endpoints, partnering with Alexa Proactive Experiences (APEX) to recommend the most relevant Banyan use cases to customers at the right...

About the RoleWe are seeking a seasoned Senior Technical Program Manager to lead the development of scalable primitives and customer experiences across channels on Alexa endpoints. As part of the Alexa Customer Journeys team, you will work closely with engineering teams to build experiences that suggest the best features within various contexts.Key...

Job Summary: We are seeking a highly skilled Principal Technical Program Manager to join our Worldwide Returns & ReCommerce team at Amazon.com. In this role, you will be responsible for scoping and delivering large projects end-to-end.Key Responsibilities:Collection of business and systems requirements from internal and external customersWriting...

About the JobAmazon's transportation systems team is seeking a Program Manager to drive innovation and growth in transportation programs across Japan. As a key member of the team, you will be responsible for developing, integrating, and supporting solutions that improve customer experience and drive business growth.Key ResponsibilitiesDevelop and manage...

About the JobAs a Program Manager at Amazon Dev Center India - Hyderabad - A85, you will be responsible for the development, process management, and launch of new features and products for our Transportation Systems team. This role owns services that model Amazon's transportation network and carrier capabilities/constraints, optimizing it for cost and...

About the RoleAs a Program Manager at Amazon Dev Center India, you will be responsible for the development, process management, and launch of new features and products. You will own services that model Amazon's transportation network and carrier capabilities/constraints, optimizing it for cost and exposing it to other systems in Amazon.You will contribute...

Customer Journey Analytics Role OverviewThe Customer Journey Analytics role is crucial in understanding and optimizing customer experiences across the entire customer journey. At Risk Resources LLP, we are seeking a skilled professional to leverage data and analytics to identify customer insights, predict behaviors, and drive strategic decision-making to...

About the Role:This is a unique opportunity to join the Amazon Dev Center India - Hyderabad team as an Appeals and Case Management Senior Administrator. As a member of our HR organization, you will play a critical role in delivering best-in-class service to Amazon employees and alumni throughout their appeals journey.Key Responsibilities:Utilize your deep...

Job DescriptionAs a Transportation Program Manager at ASSPL - Telangana, you will be responsible for leading complex cross-functional programs with significant impact across multiple organizations. Your role will involve developing the overall program strategy, tactically driving teams in and outside of your organization to deliver.Key...

Customer Experience Program ManagerWe are constantly striving to make Alexa the best personal assistant in the world. The Alexa Customer Journeys team in Hyderabad is seeking a seasoned Technical Program Manager to help build experiences that suggest the best features within various contexts. This role offers an opportunity to work with cutting-edge...

Job DescriptionAmazon Dev Center India - Hyderabad is seeking a highly skilled Program Manager to join our Network Operations Center (NOC) team. The successful candidate will be responsible for coordinating and leading efforts across operations, multiple technology, and cross-border program teams.About the RoleThe NOC plays a critical role in ensuring the...

About the RoleWe are seeking a Quality Assurance Engineer to join our Alexa Customer Journeys team. As a Quality Assurance Engineer, you will be responsible for testing solutions and experiences built with Large Language Models (LLMs) and other generative technologies.Key ResponsibilitiesManual and automated testing of features across various platforms...

Job SummaryWe are seeking a highly skilled and dedicated Case Manager to join our Disability Leave Services (DLS) team at Amazon Dev Center India - Hyderabad. As a Case Manager, you will play a critical role in providing exceptional customer service to Amazon employees, applicants, job seekers, and candidates globally.The DLS Case Manager provides case...

We are seeking an experienced Risk Investigations Manager to join our team at Amazon Dev Center India - Hyderabad. In this role, you will lead a team of Investigators responsible for protecting Amazon from policy misuse by identifying and addressing concession abuse issues.Key Responsibilities:Lead a team of Investigators to investigate customer accounts and...

About the RoleAs a Technical Program Manager for Digital Transformation at ADCI HYD 13 SEZ - H84, you will be responsible for defining and executing software programs that drive digitalization of Amazon's complex end-to-end Indirect Supply Chain. This role requires coordinating across internal and external Amazon teams as well as third-party vendors.

About the RoleWe are seeking an experienced Program Manager to join our Network Operations Center (NOC) team in Amazon Dev Center India - Hyderabad. The successful candidate will be responsible for coordinating and leading efforts across operations, multiple technology, and cross-border program teams.Key ResponsibilitiesWork with supply chain execution,...

About the RoleWe are seeking a Senior Data Scientist to join our Alexa Customer Journeys team at ADCI HYD 13 SEZ - H84. As a key member of our team, you will be responsible for leading machine learning efforts and developing insights that increase customer engagement and monetization.Key ResponsibilitiesLead technical efforts in machine learning and drive...

About the RoleThe Alexa Customer Journeys team at ADCI HYD 13 SEZ - H84 is seeking a Senior Data Scientist to join their mission to make Alexa an expert on itself. This position will be a key contributor to the team, working closely with Data Scientists, Software Engineers, and Product Managers to design customer-facing solutions with Alexa.As a Senior Data...

About the RoleWe are seeking an experienced Technical Operations Manager to lead our team of Support Engineers in India. As a key member of the AWS Support team, you will be responsible for managing the day-to-day operations of the shift, ensuring the team is staffed and SLA commitments are met.Key ResponsibilitiesManage the day-to-day operations of the...

At Amazon Dev Center India in Hyderabad, we are looking for a highly skilled professional to join our team as an Integration Specialist. As an integral part of our organization, you will play a key role in integrating seller content into the Amazon platform using standard item creation templates.About the RoleThis is a challenging and rewarding opportunity...