ServiceNow Expert

13 hours ago

Goregaon, Maharashtra, India beBeeExpert Full time US$ 8,00,000 - US$ 13,50,000

About this position

We are seeking a seasoned ServiceNow expert in the Employee Center Pro module to fill a key role.

Key responsibilities:

  • Collaborate with HR, IT, and other cross-functional teams to translate business needs into functional requirements.
  • Conduct workshops, discovery sessions, and stakeholder interviews to gather and refine use cases.
  • Develop user stories, acceptance criteria, and process flows to guide development efforts.
  • Design intuitive employee journeys using ECP capabilities such as Content Experiences, Campaigns, Topic Pages, and Federated Search.

Technical Development:

  • Design and develop solutions using ServiceNow's Employee Center Pro, including configuration of Topic Pages, Campaigns, Guided Experiences, Unified Navigation, and Content Automation.
  • Customize widgets, portals, and components using Service Portal and UI Builder.
  • Integrate ECP with other modules such as HRSD, ITSM, and custom applications.
  • Implement and configure Knowledge Management, Service Catalogs, and Search to optimize the employee self-service experience.

Platform Management & Best Practices:

  • Ensure scalable architecture, performance optimization, and adherence to ServiceNow best practices.
  • Manage platform releases, upgrades, and UAT activities specific to Employee Center Pro.
  • Collaborate with ServiceNow architects and developers to implement enhancements and resolve issues.

Required Qualifications:

  • 4+ years of ServiceNow experience, including at least 2 years with Employee Center Pro.
  • 6+ years of total IT experience.
  • Proven experience in both functional and technical roles, especially within HR or IT service domains.
  • Strong understanding of Portal Development, UI Builder, Search, and Knowledge Management.
  • Hands-on experience with scripting (JavaScript, Glide APIs), Flow Designer, and IntegrationHub.
  • Familiarity with ServiceNow CSM, HRSD, and ITSM modules is a plus.
  • Strong communication, stakeholder engagement, and documentation skills.
  • Ability to work independently and collaboratively across globally distributed teams.

Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA).
  • Certified Application Developer (CAD) is preferred.
  • Employee Center Pro-specific training or certification.
  • ITIL v4 Foundation is a plus.

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