ServiceNow Expert in Employee Center Pro Implementation

3 days ago

Goregaon East, India beBeeExpert Full time ₹ 20,00,000 - ₹ 25,00,000
Employee Center Pro Consultant

About this role:

We are seeking a seasoned ServiceNow expert to lead the implementation and management of Employee Center Pro. This is an exciting opportunity for someone who has a deep understanding of service management, employee engagement, and digital transformation.

Key Responsibilities:
  • Strategy & Planning: Develop a comprehensive strategy for Employee Center Pro, ensuring alignment with business objectives and industry best practices.
  • Functional Development: Design and develop functional requirements, use cases, and process flows to guide development efforts. Ensure seamless integration with existing HR and IT systems.
  • Technical Development: Configure Topic Pages, Campaigns, Guided Experiences, Unified Navigation, and Content Automation using ServiceNow's Employee Center Pro. Implement and configure Knowledge Management, Service Catalogs, and Search to optimize the employee self-service experience.
  • Integration & Architecture: Collaborate with cross-functional teams to integrate ECP with other modules, such as HRSD, ITSM, and custom applications. Ensure scalability, performance optimization, and adherence to ServiceNow best practices.
  • Platform Management & Governance: Manage platform releases, upgrades, and UAT activities specific to Employee Center Pro. Ensure compliance with industry regulations and standards.
  • Communication & Stakeholder Engagement: Foster strong relationships with stakeholders, including employees, managers, and executives. Provide regular updates on project progress and ensure successful change management.
Required Qualifications:
  • 6+ years of ServiceNow experience, including at least 3 years with Employee Center Pro.
  • 8+ years of total IT experience.
  • Proven experience in both functional and technical roles, especially within HR or IT service domains.
  • Strong understanding of Portal Development, UI Builder, Search, and Knowledge Management.
  • Hands-on experience with scripting (JavaScript, Glide APIs), Flow Designer, and IntegrationHub.
  • Familiarity with ServiceNow CSM, HRSD, and ITSM modules is a plus.
  • Excellent communication, stakeholder engagement, and documentation skills.
  • Ability to work independently and collaboratively across globally distributed teams.
Bonus Skills:
  • Agile methodologies (Scrum, Kanban)
  • ServiceNow certifications (CSM, CSPO, CISD)
  • Cloud-based platforms (AWS, Azure)

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