Expert Employee Center Pro Developer

4 days ago

Goregaon, Maharashtra, India beBeeDeveloper Full time US$ 1,00,000 - US$ 1,50,000

About the Role

We are seeking an experienced expert in the Employee Center Pro (ECP) module to join our growing team.

This role requires a blend of functional understanding, technical development, and business analysis skills.

The ideal candidate will play a key role in designing, developing, and enhancing the Employee Center Pro experience for clients and end-users.

  • Functional / Business Analysis:
    • Engage with HR, IT, and other cross-functional teams to understand business needs and translate them into functional requirements.
    • Conduct workshops, discovery sessions, and stakeholder interviews to gather and refine use cases.
    • Develop user stories, acceptance criteria, and process flows to guide development efforts.
    • Design intuitive employee journeys using ECP capabilities such as Content Experiences, Campaigns, Topic Pages, and Federated Search.
  • Technical Development:
    • Design and develop solutions using ServiceNow's Employee Center Pro, including configuration of Topic Pages, Campaigns, Guided Experiences, Unified Navigation, and Content Automation.
    • Customize widgets, portals, and components using Service Portal and UI Builder.
    • Integrate ECP with other modules such as HRSD, ITSM, and custom applications.
    • Implement and configure Knowledge Management, Service Catalogs, and Search to optimize the employee self-service experience.
  • Platform Management & Best Practices:
    • Ensure scalable architecture, performance optimization, and adherence to ServiceNow best practices.
    • Manage platform releases, upgrades, and UAT activities specific to Employee Center Pro.
    • Collaborate with ServiceNow architects and developers to implement enhancements and resolve issues.

Required Skills and Qualifications

- 4+ years of ServiceNow experience, including at least 2 years with Employee Center Pro.

- 6+ years of total IT experience.

- Proven experience in both functional and technical roles, especially within HR or IT service domains.

- Strong understanding of Portal Development, UI Builder, Search, and Knowledge Management.

- Hands-on experience with scripting (JavaScript, Glide APIs), Flow Designer, and IntegrationHub.

- Familiarity with ServiceNow CSM, HRSD, and ITSM modules is a plus.

- Strong communication, stakeholder engagement, and documentation skills.

- Ability to work independently and collaboratively across globally distributed teams.

Preferred Certifications

- ServiceNow Certified System Administrator (CSA)

- Certified Application Developer (CAD) is preferred.

- Employee Center Pro-specific training or certification

- ITIL v4 Foundation is a plus

Award Winning Company Benefits

We offer a competitive salary and benefits package that includes: health insurance, retirement savings plan, paid time off, flexible work arrangements, professional development opportunities, and more.

Additional Information

Please note that only candidates who meet the minimum qualifications will be contacted for further review. We are an equal opportunity employer and welcome diversity in our workplace.

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