Salesforce Platform Expert

3 weeks ago

Mumbai, Maharashtra, India General Mills Full time
About the Role

We are seeking a highly skilled Senior Technical Engineer to join our Salesforce CRM Practice as an individual contributor. This role will leverage technical expertise & passion to execute configuration & customization of Salesforce Core Cloud functionality (i.e. Sales Cloud, Service Cloud, Consumer Goods Cloud, Salesforce Platform). This role will bring centralized Salesforce CRM platform capabilities & standards to life and will also partner with the Consumer Care & Canada Sales product teams to work closely with Product Owners, internal peers & external partners understand business objectives and requirements and implement & maintain Salesforce technology.

Key Responsibilities
  1. Stay up to date on Salesforce Core CRM product strategies, roadmap, architecture, and best practices with Technical Architects
  2. Support Core CRM Cloud org assessments for platform opportunity identification
  3. Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, documentation, & support needs for central Salesforce CRM practice Core Cloud modernization, optimization, & simplification initiatives
  4. Support Salesforce Core CRM pilot opportunities
  5. Participate the establishment & execution of central practice operations & ways of working.
  6. Active participant in team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs.
  7. Support Salesforce seasonal upgrade release needs
  8. Continue to build on communication/soft skills.
  9. Learning and enhancing new skills
  10. Assist with project planning and risk management as needed.
  11. Partner with Salesforce CRM peers & community to knowledge share and problem solve.
Requirements
  • Full Time graduation from an accredited university
  • 7+ years of Salesforce Core Cloud (i.e. Service Cloud, Salesforce Platform) configuration (i.e. process builders/flow, permission sets, profiles, declarative functionality, etc.) & customization experience (i.e. Apex (classes and triggers), Lightning Web Components, Aura Components, Flow, Visualforce, etc.)
  • Prior successful experience executing Salesforce API & custom integrations with Salesforce Core CRM products & other solutions (Cloud platforms, 3rd party app exchange products, etc.)
  • Demonstrated experience of strong communication skills (oral & written)
  • Demonstrated ability to work in a team environment yet independently productive.
  • Demonstrated ability to span geographic and time zone constraints to collaborate on solutions.
  • Adept at working with cross-functional teams and managing dependencies tied to technical product roadmaps.
  • Self-starter & effective time management skills with the ability to prioritize across multiple deliverables & strategic initiatives with minimal oversight.
  • Effective analytical and problem-solving skills
  • Ability to research, plan, organize, and implement new processes or technology.
  • Experience working in a team using agile development methodologies.
Preferable Qualifications
  • Salesforce certifications (Admin, Developer)
  • Prior successful experience as a Salesforce Admin or Analyst
  • Experience with consuming and interacting with MuleSoft integrations.
  • Experience with DevOps, CI/CD and Cyber Security
  • Knowledge of cloud platforms and solutions, such as Google Cloud Platform
  • Database experience, including knowledge of SQL, and relational database concepts and models.
  • Experience with dimensional modeling, ETL, and structured and unstructured data
  • Technologies – Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau
  • Understanding of CPG industry
  • Experience with modern Software Engineering principles
About General Mills

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

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