Salesforce Platform Expert

3 weeks ago


Mumbai, Maharashtra, India The Nielsen Company Full time
Job Summary:

This role will work closely with global revenue operations, sales, marketing, finance, customer experience and other business teams to support and implement changes to the Nielsen Salesforce Org and its integrated applications. The ideal candidate will have a strong understanding of best practices and functionality across Sales Cloud, Service Cloud and Experience Cloud.

Key Responsibilities:

Daily administration and support of the Nielsen Salesforce platform and users including managing user setups, profiles and roles, customization of objects, fields, record types, page layouts and validations in response to SF Help Ticket cases and business transformation requests and mandates.

Drive and Support platform function requests and requirements from business teams, leaders, functional teams and business transformation mandates with the Salesforce CRM Technology team. This includes the prioritization, implementation, documentation, training and support of enhancements, new features and functionality and new application integrations.

Execute solution design activities in the defined Nielsen process requirements and protocols including gathering and validating user requirements, ensuring solutions meet mandates and best practices, drive user adoption and adhere to advanced dev ops processes and protocols for system integrity and reliability.

Collaborate with the Salesforce admin team to define and implement user process and user discipline best salesforce practices. This will include integrated applications with the Nielsen Salesforce instance.

Requirements:

Administrator Certification required.

3+ years as a Salesforce administrator with strong understanding of best practices and functionality across Sales Cloud, Service Cloud and Experience Cloud.

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards to achieve critical business objectives.

Excellent interpersonal communication skills and demonstrated 3+ years serving and supporting global business Salesforce users.

Excellent verbal and written communication skills to respond, interact and problem solve for business teams including revenue generating roles.

Self starter, works well independently and in collaborative team environments.

Excellent Google suite skills, strong JIRA experience required.

What We Offer:

The Nielsen Company offers a dynamic and challenging work environment with opportunities for growth and development. We are committed to diversity and inclusion and are an equal opportunities employer.

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