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ServiceNow Platform Expert

1 week ago

Hyderabad, Telangana, India ServiceNow Full time

At ServiceNow, we're looking for a highly skilled Technical Support Engineer to join our team. In this role, you will be responsible for resolving complex technical cases, utilizing your expertise in the ServiceNow platform and troubleshooting skills to deliver exceptional customer experiences.

You will engage with customers through various channels, including web, chat, email, and direct telephone support, using your strong communication skills to build trust and provide solutions that meet their needs.

A successful candidate will have a proven track record of providing creative problem-solving approaches and strong analytical skills, with expertise in analyzing log files and standard debugging concepts. Familiarity with tools like incident management, knowledgebase, defect, and escalation management is also required.

To succeed in this role, you must possess:

  • Demonstrated creative problem-solving approach and strong analytical skills
  • Proficiency in analyzing log files and standard debugging concepts
  • Familiarity with tools and practices of the trade, such as incident management, knowledgebase, defect, and escalation management
  • Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
  • Experience troubleshooting web applications and JavaScript code
  • Excellent communication skills (verbal and written)

Additionally, you will have the opportunity to contribute to process and product improvements by sharing your expertise and insights with the business units.