ServiceNow Platform Specialist
2 days ago
Role Overview
The role of the ServiceNow Platform Lead at INRY is a critical position that requires a deep understanding of the ServiceNow platform and its various applications. The successful candidate will be responsible for overseeing the day-to-day administration and maintenance of the ServiceNow instance, including platform administration and ensuring proper maintenance.
Key Responsibilities
- Demonstrate extensive knowledge of the ServiceNow platform, including CSA and CAD certifications.
- Oversee the day-to-day administration and maintenance of the ServiceNow instance, including platform administration and ensuring proper maintenance.
- Responsible for the successful delivery of all initiatives outlined in the Instance roadmap, ensuring projects are completed within the given timelines.
- Plan and execute seamless instance upgrades after every ServiceNow release, minimizing disruptions to business operations and maximizing the utilization of new features.
- Maintain an inventory of entitled ServiceNow products and ensure the organization leverages all available features for increased value and continuous process improvement.
- Lead and participate in Agile/Scrum methodologies for project delivery, fostering a collaborative and efficient development environment.
- Manage internal projects, including planning, execution, and stakeholder communication.
- Address user questions and concerns promptly, ensuring swift resolution and a positive user experience regarding Internal ServiceNow based Instance.
Expected Outcomes
- Successful delivery of ServiceNow Instance with roadmap initiatives, improving system performance and alignment with business goals.
- Seamless instance upgrades after each ServiceNow release, minimizing disruptions and leveraging new features.
- Maximized utilization of entitled products, driving increased value and continuous process improvement.
- Promptly addressing user questions or concerns, ensuring swift resolution and better user experience.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4-6 years of experience in IT, with a strong focus on ServiceNow platform development and administration.
- Active CSA or CAD certifications are mandatory.
- Proven experience with ITSM, SPM, HRSD, CSM, and custom application development within ServiceNow.
- Experience leading and participating in Scrum methodologies.
- Demonstrated ability to manage internal projects and deliver within given timelines.
- Excellent communication, interpersonal, and collaboration skills.
- Experience with scripting languages such as JavaScript and AngularJS within ServiceNow.
- Strong problem-solving and analytical abilities.
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