ServiceNow Platform Lead

3 weeks ago


Hyderabad, Telangana, India INRY Full time

INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500 customers. Our success and identity are built on the following: Rapid time to value. Easy to work with. INRY assurance for quality and reliability. This role requires a deep understanding of ServiceNow and the ability to manage internal projects effectively. The ideal candidate will have a proven track record of delivering successful ServiceNow implementations and driving platform improvements. ( INRY's Internal ServiceNow based Instance) Responsibilities: ServiceNow Platform Expertise: Demonstrate extensive knowledge of the ServiceNow platform, including CSA and CAD certifications. Possess expertise in ITSM, SPM, HRSD, CSM, and custom application development. Internal Instance Management : Oversee the day-to-day administration and maintenance of the ServiceNow instance, including platform administration and ensuring proper maintenance. Guide experienced team members on maintenance best practices related to project management. Roadmap Execution : Be responsible for the successful delivery of all initiatives outlined in the Instance roadmap, ensuring projects are completed within the given timelines. ServiceNow Upgrades : Plan and execute seamless instance upgrades after every ServiceNow release, minimizing disruptions to business operations and maximizing the utilization of new features. Product Utilization : Maintain an inventory of entitled ServiceNow products and ensure the organization leverages all available features for increased value and continuous process improvement. Scrum Leadership : Lead and participate in Agile/Scrum methodologies for project delivery, fostering a collaborative and efficient development environment. Internal Project Management : Manage internal projects, including planning, execution, and stakeholder communication. User Support : Address user questions and concerns promptly, ensuring swift resolution and a positive user experience regarding Internal ServiceNow based Instance. Expected Outcomes: Successful delivery of ServiceNow Instance with roadmap initiatives, improving system performance and alignment with business goals. Seamless instance upgrades after each ServiceNow release, minimizing disruptions and leveraging new features. Maximized utilization of entitled products, driving increased value and continuous process improvement. Promptly addressing user questions or concerns, ensuring swift resolution and better user experience. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 4-6 years of experience in IT, with a strong focus on ServiceNow platform development and administration. Active CSA or CAD certifications are mandatory. Proven experience with ITSM, SPM, HRSD, CSM, and custom application development within ServiceNow. Experience leading and participating in Scrum methodologies. Demonstrated ability to manage internal projects and deliver within given timelines. Excellent communication, interpersonal, and collaboration skills. Experience with scripting languages such as JavaScript and AngularJS within ServiceNow. Strong problem-solving and analytical abilities.



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