
Education Support Specialist
20 hours ago
We are seeking a skilled Education Support Specialist to join our team. This role will be responsible for building and maintaining strong relationships with schools and activity providers across the city.
- Main Responsibilities:
- Establish and maintain rapport with schools and activity providers through phone calls, WhatsApp, and email.
- Verify class schedules, fees, and other details to ensure accuracy and provide exceptional customer service.
- Engage with parents who have submitted inquiries, gathering feedback and providing solutions to address their needs.
- Maintain records of outreach and feedback to inform future improvements.
Requirements:
- Essential Skills:
- Strong verbal communication in English and Hindi.
- Friendly, empathetic, and confident over phone and WhatsApp.
- Able to follow procedures, use templates, and update basic records.
- Ability to work independently and take ownership of tasks.
PREFERRED QUALIFICATIONS:
- Prior experience in customer support, inside sales, or school communication roles.
- Graduate (any stream), or currently pursuing studies and available part-time.
What We Offer:
- Paid training and exposure to customer operations, education-tech, and product-driven work.
- Be part of a mission-driven team making life easier for parents and schools.
- Growth opportunities into roles like Category Manager, Partnerships, or Content Ops.
- Work on tech-driven operations and use world-class tools and software.
We are committed to creating a positive and inclusive work environment that values diversity, equity, and employee well-being. If you are passionate about delivering exceptional customer experiences and contributing to our mission, we encourage you to apply.
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