Senior Operations Manager

1 week ago

Nellore, Andhra Pradesh, India beBeeManagement Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Sr. Operations Manager - Painting Services

Location: JSW Center,

We are seeking a highly motivated and experienced professional to join our team as Sr. Operations Manager - Painting Services. This role will be responsible for overseeing the Sales & operations of painting services for specific regions, including the development and implementation of Standard Operating Procedures (SOPs), driving business growth, and ensuring smooth and efficient execution of Painting Projects.

Main Responsibilities:

  • Operations Management:
  • - Lead and manage day-to-day operations of painting services.
  • - Develop, document, and implement Standard Operating Procedures (SOPs) for painting projects, ensuring consistency, quality, and efficiency.
  • - Continuous tracking of SOPs implemented, and reporting by the Field Team.
  • - Monitor Project Timelines, Pricing, and Quality Standards to ensure services are delivered to clients' satisfaction and in line with company expectations.
  • - Oversee /engage with Painters and Contractors, ensuring the process implemented is relevant and adopted by them
  • Business Development & Strategy:
  • - Identify opportunities for business expansion and growth within the home painting services market.
  • - Drive revenue growth by developing and implementing marketing and sales strategies tailored to the home painting services segment.
  • - Build and execute campaigns to drive referrals.
  • - Collaborate with the sales and marketing teams to create promotional materials and campaigns that highlight the value of the services.
  • Quality Control & Customer Satisfaction:
  • - Closely Monitor NPS, and ensure right actions are taken towards consistent improvement of NPS
  • - Implement a quality control process to monitor the quality of painting services provided, including inspections and reviews of ongoing projects.
  • - Resolve any customer complaints or issues swiftly and professionally.
  • Financial Management:
  • - Oversee budgeting and cost control for the department, ensuring cost-effective solutions while maintaining high-quality service.
  • - Monitor and report on key performance indicators (KPIs) related to sales, service delivery, customer satisfaction, and profitability.

Required Skills and Qualifications:

  • Masters degree in Business Administration, Operations Management, or a related field (preferred).
  • Minimum of 5 years of experience in Driving Painting Service Business and operations.
  • Proven experience in developing and implementing SOPs for service-based businesses.
  • Strong business acumen with experience driving sales, revenue, and profitability.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage and motivate a diverse team.
  • Strong problem-solving abilities with a customer-centric approach.

Benefits:

  • Competitive salary and performance-based incentives.
  • Health and wellness benefits.
  • Company ESOP
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.

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