
ServiceNow Expert
5 days ago
About Us:
We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Our team balances innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation.
Job Description- Requirements Gathering: Conducting workshops, interviews, and meetings to understand and document business requirements and functional needs
- Process Design: Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices
- Gap Analysis: Identifying gaps between existing processes and desired future-state processes recommending solutions and improvements
- Solution Implementation: Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs
- Documentation: Creating user stories, process documentation, training materials, and other relevant documentation to support implementations
- Training and Support: Providing post-implementation support, training, and guidance to users to ensure successful adoption and optimization of the platform
- Business Value: Articulating the business value of proposed solutions and demonstrating how ServiceNow can improve business operations
Qualifications and Skills:
- 12 years of experience in implementing or architecting ServiceNow solutions
- Good understanding of Sales and Order Management process followed in organizations
- Experience in designing, configuring, and customizing ServiceNow SOM module as per Organizations SOM process
- Experience in designing and implementing ServiceNow modules such as Sales and Order Management, Supplier Lifecycle Operations, and Customer Service Management
- Extensive experience across the ServiceNow core platform security, performance, and compliance
- Extensive experience in third-party integration using REST, SOAP, and other methods, Integration Hub, and eBoning
- Excellent communication and interpersonal skills
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