Service Delivery Manager
3 weeks ago
Job Overview
GHX is seeking a Service Delivery Manager to oversee its Managed Services offerings and other products. This role requires a motivated, detail-oriented professional who thrives in a fast-paced environment. The ideal candidate will have excellent customer service skills, project delivery experience, and a passion for process improvement.
Key Responsibilities
- Collaborate with customers to increase understanding and utilization of Managed Services.
- Provide support via phone, email, and on-site to customers and GHX coworkers for escalations and product issues.
- Conduct quality assessments over the team's output and share feedback to drive quality.
- Monitor predetermined quality metrics and implement resolutions if metrics are below acceptable levels.
- Proactively create projects and process efficiencies to improve scalability, quality, and customer satisfaction.
- Provide clear instructions to managed service analysts for daily tasks and project work.
- Mentor team members, refine processes, and develop resource materials.
- Evaluate and improve team work ethic through coaching and education.
- High-level oversight of customer activity and account health to increase adoption of GHX's recommended practices.
- Critically think to resolve technical problems and work cross-functionally when needed.
Requirements
- Minimum 1 year tenure in GHX.
- No active performance improvement plans in the last 2 quarters.
- Consistent top quartile performance for 2 quarters.
- Managed Services only - Minimum MSA2 – GHXI Only.
-
IT Service Delivery Manager
4 weeks ago
Hyderabad, Telangana, India Firstsource Full timeJob Title: Information Technology ManagerAt Firstsource, we are seeking an experienced Information Technology Manager to lead our workplace services team. The successful candidate will be responsible for managing the delivery of IT services, ensuring high levels of performance and user satisfaction.Key Responsibilities:Manage workplace service delivery,...
-
Service Delivery Manager
4 weeks ago
Hyderabad, Telangana, India Nexus Hire Full timeJob Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Nexus Hire. As a key member of our organization, you will be responsible for ensuring the smooth delivery of IT services to our clients.Key Responsibilities:Manage IT services desk and desktop support to ensure high-performance levels.Take...
-
Service Delivery Manager
3 weeks ago
Hyderabad, Telangana, India Nexus Hire Full timeService Delivery ManagerAt Nexus Hire, we are seeking a highly skilled Service Delivery Manager to join our team. The successful candidate will be responsible for maintaining a high-performance level in our IT services, managing the IT services desk and desktop support, and taking accountability for any incidents and coordinating with involved parties....
-
IT Service Delivery Manager
4 days ago
Hyderabad, Telangana, India Nextracker Full timeAbout the Job: We're seeking an experienced IT Service Delivery Manager to lead our offshore delivery and support services for business applications and data systems. As a key member of our team, you'll be responsible for managing the overall delivery and support of our business applications and data systems at our Offshore center in Hyderabad, ensuring...
-
Service Delivery Manager
3 weeks ago
Hyderabad, Telangana, India Resourcetree Full timeJob SummaryAs a Service Delivery Manager at Resourcetree, you will be responsible for overseeing the end-to-end management of Production support for a large account. This includes acting as a go-to person for solutioning, RFP/solutioning, and managing delivery across all support layers (L1, L2, and L3), including minor enhancements and automation...
-
Service Delivery Manager
3 weeks ago
Hyderabad, Telangana, India DBS Bank Full timeBusiness FunctionAs the leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. With a comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we provide tailored financial solutions to meet the diverse...
-
Service Delivery Manager-IT
3 weeks ago
Hyderabad, Telangana, India Nexus Hire Full timeJob SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Nexus Hire. As a key member of our organization, you will be responsible for managing IT services, maintaining a high-performance level, and ensuring seamless communication between stakeholders.Key ResponsibilitiesManage IT services desk and desktop supportTake...
-
Service Delivery Manager
4 weeks ago
Hyderabad, Telangana, India Neutara Technologies Pvt Ltd Full timeJob Title: Service Delivery Manager Job Summary: We are seeking a highly skilled Service Delivery Manager to lead our migration projects and ensure seamless execution. Key Responsibilities: * Develop and implement migration strategies to meet client needs * Collaborate with cross-functional teams to facilitate smooth migrations * Establish and maintain...
-
Service Delivery Manager
2 weeks ago
Hyderabad, Telangana, India ResoPro Training Services Full timeJob DescriptionJob Title: Service ManagerResponsible for leading the service team to deliver exceptional customer service in the LED TV, Air Conditioner, and Washing Machine segment.Team Leadership: Lead and mentor a team of service technicians to ensure high-quality service delivery.Service Operations: Oversee all aspects of service operations, including...
-
Service Delivery Manager
4 weeks ago
Hyderabad, Telangana, India Ivy comptech Full timeAbout the RoleIvy Comptech is a leading provider of innovative solutions, and we're seeking a skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient delivery of our services to our customers.Key ResponsibilitiesLead the frontline team and contribute to operations by...
-
Service Delivery Operations Manager
2 weeks ago
Hyderabad, Telangana, India Wipro Full timeRole Purpose:The Delivery Center Manager - Service Desk is responsible for ensuring all metrics are measured and adhered to in one delivery center. This role is the owner of key performance indicators, service levels, and critical deliverables for Service Desk services.Main Responsibilities:Performance of a single delivery center. Adherence to standards,...
-
Service Delivery Manager
3 weeks ago
Hyderabad, Telangana, India GHX Full timeJob SummaryThis role is responsible for delivering exceptional customer service to both internal and external parties. The Service Delivery Manager will oversee the implementation of Managed Services offerings and other products and services within the classification. This position requires effective time management skills, a passion for excellent customer...
-
Cloud Service Delivery Manager
1 week ago
Hyderabad, Telangana, India Oracle Full timeJob OverviewThe Managed Cloud Services service operations team is responsible for providing technical services to run operations and implementation projects, OCI migrations & upgrades of Oracle Apps Unlimited products (JD Edwards) for Managed Cloud Services customers and On-Prem JDE customers.Key ResponsibilitiesLead and manage Global Service Delivery...
-
Service Delivery Manager
3 weeks ago
Hyderabad, Telangana, India Schindler Group Full timeKey ResponsibilitiesAs a key member of the Schindler Group, you will be responsible for managing and developing a high-performing team to drive quality, productivity, and efficiency in service and maintenance operations.Key AccountabilitiesDevelop and implement strategies to improve service delivery and customer satisfaction.Supervise and coach a team of EI...
-
Service Delivery Manager
4 weeks ago
Hyderabad, Telangana, India DBS Bank Full timeBusiness FunctionAs a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. Our comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, are designed to support our customers at every life stage.Job...
-
Telecom Service Delivery Manager
2 weeks ago
Hyderabad, Telangana, India Vodafone Idea Limited Full timeJob SummaryVodafone Idea Limited is seeking a highly skilled Telecom Service Delivery Manager to join their team. As a key member of the organization, this role will be responsible for ensuring the delivery of high-quality services to enterprise customers.Key ResponsibilitiesAccountable for end-to-end enterprise customer experience management at the circle...
-
Service Delivery Manager
4 weeks ago
Hyderabad, Telangana, India DBS Bank Full timeBusiness FunctionAs a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we provide our customers with tailored financial solutions to meet...
-
Service Delivery Lead
2 weeks ago
Hyderabad, Telangana, India Resource Tree Global Services Full timeJob Title: Service Delivery ManagerAbout the Role:As a Service Delivery Manager, you will be responsible for overseeing the delivery of services and solutions to meet or exceed client expectations. You will develop and implement strategies to enhance service delivery efficiency and effectiveness, acting as the primary point of contact for clients. Your key...
-
Service Delivery Expert
3 weeks ago
Hyderabad, Telangana, India ConsultBae India Private limited Full timeJob Title: Service Delivery ExpertAbout the Role:We are seeking a skilled Service Delivery Expert to join our team at ConsultBae India Private Limited. As a Service Delivery Expert, you will be responsible for delivering high-quality IT services to our clients.Key Responsibilities:Develop and implement IT service management strategies to meet business...
-
Hyderabad, Telangana, India NTT DATA Full timeJob OverviewThe Senior Manager, Managed Services Client Delivery will play a crucial role in managing a team of Managed Services Client Delivery Specialists, ensuring the delivery of high-quality services to clients. This role requires exceptional leadership and management skills to drive results and maintain strong client relationships.Key...