Telecom Service Delivery Manager

2 weeks ago


Hyderabad, Telangana, India Vodafone Idea Limited Full time

Job Summary

Vodafone Idea Limited is seeking a highly skilled Telecom Service Delivery Manager to join their team. As a key member of the organization, this role will be responsible for ensuring the delivery of high-quality services to enterprise customers.

Key Responsibilities

  • Accountable for end-to-end enterprise customer experience management at the circle level.
  • Acts as a single point of contact (SPOC) to manage escalations for all service operations and maintain committed service level agreements (SLAs) for enterprise customers.
  • Leads a team that delivers and maintains fixed-line services as per committed turnaround times (TATs) and SLAs for enterprise customers.
  • Develops and implements service improvement plans to enhance customer circuit uptime and reduce faults.
  • Governs managed service partner (MSP) and off-net service provider relationships.
  • Engages with cross-functional teams and network operations center (NOC) teams to ensure seamless service delivery.
  • Maintains, tracks, and releases annual maintenance contract (AMC) purchase orders for 3rd-party and circle vendors.
  • Executes various network consolidation projects as per given timelines.
  • Ensures adherence to health, safety, and welfare (HSW) and project technical work (PTW) compliance.

Requirements

  • B.Tech in Electronics and Communication Engineering (ECE) or Electrical and Electronics Engineering (EEE).
  • 2-5 years of experience in the telecom domain, with a focus on field projects and operations.
  • Experience working in a telecom service delivery/operations function.
  • Knowledge of data networking platforms and enterprise products/services.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership skills.

About Vodafone Idea Limited

Vodafone Idea Limited (formerly Idea Cellular Limited) is an Aditya Birla Group and Vodafone partnership. The company provides pan-India voice and data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio, Vodafone Idea Limited is committed to delivering delightful customer experiences and contributing to the growth of a digital India.



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