Telecom Service Management Consultant

2 weeks ago


Hyderabad, Telangana, India Indiglobe IT Solutions Pvt. Ltd. Full time

About the Role

Indiglobe IT Solutions Pvt. Ltd. is seeking a highly skilled Telecom Service Management Implementation Specialist to join our Centre of Excellence. As a specialist, you will be responsible for leading customer process workshops, preparing and delivering demos, and designing, developing, and deploying telecom service management solutions on the ServiceNow platform.

Key Responsibilities

  • Lead customer process workshops to gather and understand telecom service management requirements.
  • Prepare and deliver customer demos to showcase telecom service management capabilities.
  • Lead the requirements gathering process and translate them into technical specifications.
  • Design, develop, and deploy telecom service management solutions on the ServiceNow platform.
  • Configure and customize ServiceNow for telecom service management.
  • Develop workflows, scripts, and integrations with telecom systems.
  • Manage end-to-end deployments, ensuring successful delivery and user adoption.
  • Conduct testing, training, and provide ongoing support for telecom implementations.
  • Ensure best practices and compliance with telecom industry standards.

Qualifications

  • 6 years of experience in telecom service management implementation.
  • Experience with ServiceNow platform preferred.
  • Strong understanding of telecom operations and management practices.
  • Excellent problem-solving skills and attention to detail.
  • Strong business analyst skills, including workshop facilitation and requirements management.
  • Strong communication and interpersonal skills.

Must Have Experience

  • End-to-end Implementation experience in ITOM.
  • Minimum 5 to 7 Implementation project experience.
  • CAS Certified System Administrator.
  • CIS Implementation Certification ITOM.
  • We need a candidate who can handle end-to-end offering tower for ITOM from due diligence workshops till Go-live. All milestones.
  • Basically, we are looking for Tower Leads. Not ServiceNow developers. Consulting Resources with strong technical skills.


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