Service Delivery Manager

2 weeks ago


Hyderabad, Telangana, India Nexus Hire Full time
Service Delivery Manager

At Nexus Hire, we are seeking a highly skilled Service Delivery Manager to join our team. The successful candidate will be responsible for maintaining a high-performance level in our IT services, managing the IT services desk and desktop support, and taking accountability for any incidents and coordinating with involved parties. Additionally, the candidate will establish good communication between stakeholders, gain an in-depth understanding of projects, and analyze customer expectations. The role also involves collaborating with design and product teams to set standards, facilitating continuous improvements in services/products, and setting high-level performance benchmarks. Furthermore, the candidate will recommend improvements for delivery processes, give accurate reports regarding delivery performance, lead personnel management, and develop good relationships with their team and stakeholders to enable effective communication. Other responsibilities include maintaining positive relationships with everyone, managing finance and budget, looking for ways to reduce costs without compromising quality, assessing customer feedback, and following deadlines and organizing review meetings. The ideal candidate should have the ability to manage people and events, act as a single point of contact in handling situations, and have good skills in Microsoft office. Additionally, the candidate should be able to manage and coordinate amongst Police personnel and Officers operators and the Company, and be fluent in Hindi and English.

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