Service Delivery Manager

2 weeks ago


Hyderabad, Telangana, India Schindler Group Full time

Key Responsibilities

As a key member of the Schindler Group, you will be responsible for managing and developing a high-performing team to drive quality, productivity, and efficiency in service and maintenance operations.

Key Accountabilities

  • Develop and implement strategies to improve service delivery and customer satisfaction.
  • Supervise and coach a team of EI Leaders and Sales team members to achieve targets on Mean Time Between Callbacks (MTBC), portfolio management, price, contract fulfillment, and efficiency.
  • Conduct root cause analysis and implement corrective actions to address deviations.
  • Ensure adherence to safety and health guidelines.

Requirements

To be successful in this role, you will require:

Expertise

Desired experience in the industry, preferably with exposure to service and maintenance, for a minimum of 12 years and 3 years in the E&E industry.

Knowledge and Skills

Desired E&E product knowledge, safety procedures, organization, planning, people management, customer-oriented behavior, and Schindler Leadership Framework behaviors.

Education

Bachelor's Degree in Engineering preferred/Diploma in Engineering (Electrical or Electronics).



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