Senior Network Operations Engineer

3 days ago

Bharatpur, Rajasthan, India beBeeNetwork Full time ₹ 10,00,000 - ₹ 15,40,000
Network Support Specialist

We are seeking a skilled and experienced Network Support Specialist to join our team. The ideal candidate will have a strong background in network engineering and support, with a focus on managing and owning support tickets related to existing customer services.

Key Responsibilities:
  • Communicate effectively with customers verbally and in writing to resolve issues and provide updates.
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
  • Take ownership of support tickets for incidents, changes, and service requests, and ensure effective management and resolution.
  • Plan and complete projects assigned by senior leadership, working closely with cross-functional teams.
  • Document customer solutions using CMDB, Visio documentation, technical summaries, and DR/Failover Testing.
  • Mentor and support junior engineers to improve their skills and knowledge.
  • Collaborate with the Solution Delivery team to support the configuration and implementation of new customer projects.
Technical Environment:
  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless: Cisco, Meraki, Aruba.
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.
Requirements:
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate, or Cisco ASA.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.

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