SLA Governance Professional

4 days ago


Chennai, Tamil Nadu, India beBeeSLACoordinator Full time ₹ 10,00,000 - ₹ 16,00,000
Job Description

The SLA Coordinator role involves collaboration with stakeholders, project managers, beneficiaries, providers, and legal/compliance teams to ensure effective SLA issuance, signing, monitoring, and review.

Key Responsibilities
  • Coordinate SLA (Internal Contract) issuance with the IC Factory Team, Banking Platform IT ISPL, Project Managers, and Beneficiaries.
  • Manage SLA (Internal Contract) signature with onshore managers, beneficiaries, and providers.
  • Evaluate and adapt legal documents to align with project deliveries; escalate blocking issues where necessary.
  • Promote and maintain Key Performance Indicators for SLA (Internal Contract).
  • Schedule, prepare, and lead committee meetings to facilitate decision-making and progress tracking.
  • Collaborate with Legal and Compliance teams to stay informed of evolving regulatory requirements.
  • Initiate contracts upon deployment of purchase or in-house applications to ensure seamless operations.
  • Following SLA signing, conduct service reviews with beneficiaries and providers, covering KPIs, services, and areas for improvement.

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