
Expert Technical Specialist
5 hours ago
We are seeking a skilled Remote Desktop Support Professional to join our team. The ideal candidate will have expertise in providing technical support for desktops, laptops, and peripherals.
- Key Responsibilities:
- Provide timely and effective technical assistance to users across different time zones.
- Maintain accurate logs of shift activities and handover reports for continuity.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and implement processes to improve incident response and resolution rates.
Required Skills:
- Technical Proficiency:
- Desktop Support
- Remote Desktop Support
- Windows Operating Systems
Bonus Qualifications:
- Troubleshoot hardware and software issues both onsite and remotely.
- Install, configure, and upgrade operating systems and applications.
- Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments.
- Ensure timely updates and patches for systems and applications.
- Train users on basic IT procedures and best practices.
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