
Executive Director
1 week ago
We're looking for a seasoned executive to drive our strategic direction, operations, and growth as a Managing Partner.
- Strategic Leadership: Shape the overall business strategy to expand our service portfolio.
- Business Development: Build new client relationships, forge partnerships, and introduce innovative revenue streams.
- Operations Management: Ensure high efficiency, quality, compliance, and delivery excellence across all accounts.
- Financial Stewardship: Oversee profit and loss statements, budgets, investments, and sustainable profitability.
- Capital Contribution: Contribute capital investment and participate in financial decision-making.
- Governance & Partnership: Collaborate with partners, maintain transparent reporting, and uphold governance standards.
- Innovation: Leverage automation, AI, and proprietary platforms to reduce costs, enhance outcomes, and maintain a competitive edge.
- Talent & Culture: Recruit, mentor, and build high-performing teams fostering a culture of ownership, urgency, and accountability.
Key Qualifications:
- 10+ years of leadership experience in BPO, Contact Center, Customer Experience, or related industries.
- Strong record in scaling operations, client acquisition, and managing service delivery.
- Expertise in P&L management, business expansion, and capital allocation.
- Familiarity with AI automation, chat/voice bots, CRM/LMS solutions, and digital-first operations.
- Excellent interpersonal, negotiation, and leadership skills.
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