
Technical Services Representative
21 hours ago
We are seeking a skilled technical support specialist to provide assistance to clients via phone, email, or chat. The ideal candidate will have strong communication skills and be able to troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Provide technical support to clients through various channels.
- Troubleshoot and resolve complex technical issues.
- Maintain accurate records of customer interactions using CRM software.
Requirements
- 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes for technical support.
- Bachelor's degree in Computer Science or related field.
- Excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.
Benefits
- Rotational shift schedule.
- Cabs facility for hiring zone areas.
- SAP/SuccessFactors knowledge preferred.
What We Offer
- A dynamic and challenging work environment.
- The opportunity to develop your technical skills and expertise.
- A competitive salary and benefits package.
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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