Leader of Operational Efficiency

19 hours ago

Mumbai, Maharashtra, India beBeeOperations Full time ₹ 12,00,000 - ₹ 18,00,000
Job Overview

We're seeking a results-driven team leader to spearhead our Operations Team's growth.

Purpose of the Role

A Team Lead, Operations is responsible for overseeing day-to-day operations and facilitating information flow across multiple stakeholders to resolve any potential issues that impact customer experience/business continuity.

Key Responsibilities
  • Overseeing a shift, continually identifying opportunities to enhance team performance and owning associated change management.
  • Developing and/or referring to performance metrics to drive team performance and business results.
  • Identifying the business impact of trends and making data-driven decisions.
  • Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
  • Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.

The ideal candidate should possess a solid understanding of the logistics space and be able to communicate effectively in both written and oral formats. He/she should be able to devise process improvements and drive them to completion.

Requirements
  • 1+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts
  • 1+ years of performance metrics, process improvement or lean techniques experience

Our company offers an inclusive culture that empowers employees to deliver exceptional results for our customers.

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