Helpdesk Support Specialist

5 days ago


Shimoga, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

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We are seeking a skilled professional to fill the role of Service Desk Analyst. The ideal candidate will possess excellent communication skills and experience in providing international voice support.

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Key Responsibilities:

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  • Maintain high efficiency in handling escalated calls from the first-level support team.">
  • Resolve tickets within agreed service level agreements for volume and time.">
  • Adhere to quality standards, regulatory requirements, and company policies.">
  • Ensure positive customer experiences and meet defined resolution rates and average handling times.">
  • Update worklogs and follow shift procedures for escalation processes and compliance.">
  • Handle all queues efficiently and strive for case closure.">
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Required Skills:

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  • Excellent communication with international voice support experience.">
  • Hands-on experience in resolving mobility-related application issues and desktop/general system problems.">
  • Good experience in troubleshooting Outlook, VPN, Citrix, VDI-related issues.">
  • In-depth knowledge of MS Office/Office 365.">
  • Experience in telecom is an added advantage.">
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