Chief Business Growth Officer

2 weeks ago

Coimbatore, Tamil Nadu, India beBeeCustomer Full time US$ 15,00,000 - US$ 30,00,000
Job Title: Senior Customer Success Manager

Kovai.co is a catalyst for change in the enterprise software and B2B SaaS landscape. We deliver best-in-class solutions that empower businesses worldwide.

Our goal is to rewrite the B2B landscape by empowering organizations with our award-winning SaaS solutions.

Our Products:
  • Biztalk360
  • Turbo360
  • Document360

At Kovai.co, customer success, employee growth, and innovation are our top priorities. Our journey has been remarkable, with exponential growth and profitability from inception.

Our team continues to grow, driven by a community of helpers who empower customers, uplift colleagues, and ignite personal journeys.

Join Our Team:

We are now hiring a Senior Customer Success Manager to help take our customers and team to the next level.

Key Responsibilities:
  • Own customer outcomes and be accountable for churn and expansion KPIs.
  • Manage a US-based customer portfolio, working between 4:00 PM and 2:00 AM IST.
  • Work with forward-thinking product and operations teams to guide them toward measurable success.
Requirements:
  • 3-6 years of experience in B2B SaaS Customer Success, Account Management, or Consulting.
  • Proven track record of owning and improving churn and expansion KPIs.
  • Savvy use of tools like ChatGPT, Perplexity, or GenAI platforms.

We believe in systems, not heroics. You'll scale processes, not fight fires alone.

A workforce that reflects society's richness is what we aim for. We foster a culture of belonging and respect for all.

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