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Renewals Operations Manager

2 weeks ago

Bengaluru, Karnataka, India beBeeTeam Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title:

Renewals Team Lead


About the Role:

We are seeking a seasoned professional to lead our Renewals team. As a key member of our organization, you will be responsible for driving growth through successful renewals and building strong relationships with customers.


Responsibilities:

  • Hire, onboard, and develop a team of high-performing renewal professionals by providing enablement, performance coaching, and career development planning.
  • Execute a 180-day renewal process in collaboration with internal stakeholders, ensuring an excellent customer experience while maximizing contract value to achieve or exceed renewal targets.
  • Implement a renewal forecasting cadence within your team and deliver an accurate renewal forecast summary to leadership on a regular basis.
  • Lead your team to exceed quarterly and annual bookings plans, while also exceeding forecasted GRR & NRR and managing budgeted Churn forecast.
  • Ensure your team has ongoing enablement in relevant areas, including product, pricing, opportunity management, data quality/accuracy, quoting, and forecasting.
  • Support direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally.
  • Collaborate with internal teams (Deal Strategy, Finance, Customer Success, Sales, etc.) to develop playbooks for common renewal scenarios.

Requirements:

  • Passion for and experience in hiring, developing, and managing a team of individual contributors; your team's success is your top priority.
  • A proven track record and experience working with fast-growing teams, using data to drive initiatives and guide decision-making processes.
  • Proven ability to capture and communicate an accurate forecast.
  • You know how to deal with ambiguity and navigate it with perseverance, a positive mentality, and a point of view.
  • A strong desire to partner and collaborate; you'll work with multiple teams regularly (Sales, Marketing, Support, Product, etc.) and help establish the Renewals Team role and 'brand' across the AMER region.
  • You have experience working and collaborating with internal and external partners from diverse cultural and professional backgrounds.
  • Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally.
  • A Bachelor's degree combined with 5+ years of people management experience, preferably in a customer success or account management capacity.
  • Adept in working with Salesforce, Clari, CPQ, Excel, and possessing good analytical skills with the ability to interpret data and make decisions based on insights.

What We Offer:

  • The opportunity to work with a dynamic team and contribute to the growth of our organization.
  • A competitive compensation package and benefits program.
  • The chance to develop your skills and advance your career in a rapidly evolving industry.