Housing Relationship Specialist

3 days ago

Delhi, Delhi, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking an experienced Relationship Manager to join our team for a dynamic project in the affordable housing sector.

The ideal candidate will be responsible for managing customer relationships, ensuring high satisfaction levels and resolving queries efficiently.

Key responsibilities include:

  1. Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  2. Build and maintain strong relationships with customers, ensuring high satisfaction levels.
  3. Assist in the home-buying process, guiding customers through documentation and post-sales support.
  4. Collaborate with sales, CRM, and legal teams to streamline customer communication.
  5. Track customer interactions using CRM software and maintain detailed records.
  6. Address and resolve customer complaints efficiently while ensuring a positive customer experience.
  7. Analyze customer feedback and provide insights for service improvement.

Qualifications and skills required for this role include:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills in English and Hindi.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret customer data and market trends.

Work timings and benefits:

Monday to Saturday, 9:30 AM to 6:30 PM. Competitive salary + Performance-based incentives.

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