
Operations Director
7 days ago
Store Operations Manager
\We are seeking a highly motivated and results-driven professional to manage daily store operations, drive sales, and deliver exceptional customer experiences.
\This role requires a multi-faceted individual who can oversee all aspects of the store, including customer service, sales transactions, and inventory management. The successful candidate will play a crucial role in supporting the Store Manager in achieving store targets and maintaining brand standards.
\Key Responsibilities:
\- Assist the Store Manager in overseeing all daily store operations, including customer service, sales transactions, and inventory management.\
- Ensure store cleanliness, visual merchandising, and overall customer experience.\
- Manage store staff (if applicable) and delegate tasks effectively.\
- Support staff training and development on sales techniques, product knowledge, and customer service standards.\
- Monitor store performance against key performance indicators (KPIs) and identify areas for improvement.\
- Conduct regular store walk-throughs to ensure visual merchandising standards are maintained.\
- Resolve customer inquiries and complaints promptly and professionally.\
- Manage store budgets and expenses effectively.\
- Ensure adherence to all store policies and procedures.
Sales Excellence:
\- Provide exceptional customer service to all clients, building strong relationships and exceeding sales targets.\
- Engage with customers, understand their needs, and offer personalized styling advice.\
- Drive sales through effective communication, product knowledge, and promotional activities.\
- Identify and address customer concerns promptly and professionally.\
- Contribute to achieving store sales goals and KPIs.\
- Participate in sales promotions and events.\
- Maintain accurate customer records and sales data.
Merchandise Management:
\- Plan and execute store layouts and visual merchandising displays to maximize product visibility and appeal.\
- Analyze sales data and customer preferences to identify best-selling items and adjust merchandise accordingly.\
- Ensure timely replenishment of stock and maintain accurate inventory records.\
- Manage stock levels and prevent stockouts.\
- Ensure proper care and handling of merchandise.
Qualifications:
\- Proven experience as a Sales Executive in luxury bridal or ethnic wear.\
- Excellent communication, interpersonal, and customer service skills.\
- Strong sales and negotiation skills with the ability to build rapport with customers.\
- Passion for fashion and a keen eye for detail.\
- Ability to work independently and as part of a team.\
- Strong organizational and time-management skills.\
- Proficiency in basic computer skills.
Desirable Skills:
\- Experience in inventory management and visual merchandising.\
- Basic understanding of retail operations and KPIs.\
- Previous experience as an Assistant Store Manager or in a supervisory role.\
- Knowledge of POS systems and retail software.
Benefits:
\- Opportunity to work with a renowned luxury bridal brand.\
- Competitive salary and incentives.\
- Opportunities for professional growth and development.\
- Be part of a dynamic and creative team.
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