Quality Assurance Team Lead

1 day ago

Bellary, Karnataka, India beBeeInsurance Full time ₹ 12,50,000 - ₹ 15,50,000

Job Summary

We are expanding our quality assurance function by establishing a team in India to perform independent audits for underwriting operations executed by BPO teams for different regional markets.

This is a leadership role that requires strong analytical skills, insurance domain expertise, and the ability to work closely with stakeholders across geographies.

Key Responsibilities:

  • Manage a team of QA analysts performing independent audits on underwriting work done by BPO partners.
  • Oversee quality assurance activities across key underwriting back-office processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews, and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
  • Implement QA frameworks, SOPs, and controls tailored to specific lines of business.
  • Coach and mentor QA analysts; foster a culture of continuous learning and accountability.

Qualifications & Experience:

  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
  • Exposure to global quality standards and reporting tools.

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