Technical Implementation Engineer

1 day ago

Ghaziabad, Uttar Pradesh, India beBeeImplementation Full time ₹ 20,00,000 - ₹ 25,00,000

LeadSquared Technical Implementation Engineer

We are seeking an accomplished Technical Implementation Engineer to join our Professional Services team. As a key member of this team, you will work closely with the sales team to build solutions for customers and own the implementation and onboarding of new clients.

Key Responsibilities:
  • Execute end-to-end implementation of LeadSquared platform based on solution design
  • Design and implement integrations between LeadSquared and customer's existing software ecosystem
  • Execute data migration plans including cleansing, mapping, and validation of customer data and digital assets
  • Configure LeadSquared platform according to customer requirements and implement necessary customizations
  • Ensure timely execution of implementation plans and ensure customers go live within promised timeframes
  • Serve as technical point of contact for all implementation-related integrations and technical queries
  • Create technical documentation, integration guides, and implementation runbooks
  • Conduct thorough testing of implementations and integrations before go-live
  • Provide post-implementation technical support and troubleshooting
  • Communicate technical progress and status updates to clients and internal stakeholders
  • Work with Product Development team for technical feedback and post-implementation reviews
  • Identify technical implementation processes that can be automated and work on automation solutions
  • Provide technical consultation for upsell/cross-sell opportunities

Requirements:

  • Bachelor's or Master's degree in Engineering, Computer Science, or Technology
  • Minimum 10+ years of mandatory experience in technical implementation of world-class SaaS products
  • Experience with CRM implementations and system integrations preferred

Technical Skills:

  • Strong understanding of cloud-based application architecture and deployment
  • Experience with API integrations, webhooks, and data synchronization
  • Knowledge of database management, data migration, and ETL processes
  • Understanding of SaaS application technical features and implementation challenges
  • Experience with web technologies (REST APIs, JSON, XML, etc.)
  • Familiarity with integration platforms and middleware solutions
  • Basic scripting and automation skills

Soft Skills:

  • Exceptional problem-solving and troubleshooting skills
  • Customer success-oriented attitude with technical mindset
  • Excellent written and oral English communication skills
  • Ability to manage multiple technical projects and implementations simultaneously
  • Strong attention to detail and quality-focused approach
  • Flexibility to travel as required
  • Ability to explain technical concepts to non-technical stakeholders

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