Insurance Quality Expert

1 week ago


Jaipur, Rajasthan, India beBeeQualityAnalyst Full time ₹ 10,00,000 - ₹ 14,00,000

Senior Quality Analyst sought to lead quality initiatives in the Insurance industry. This challenging role demands expertise in monitoring call quality, data analysis and process improvement.

Key Responsibilities:
  • Evaluate agent performance through call monitoring, provide constructive feedback and guidance
  • Ensure adherence to quality parameters and regulatory requirements across the organization
  • Develop and implement calibration sessions for team leaders and trainers
  • Analyze data, prepare MIS / Quality reports, highlight trends and present findings to management
  • Identify areas for improvement, develop action plans and track progress
  • Support training needs based on quality observations and insights
  • Maintain accurate documentation of quality initiatives and drive continuous improvement
Requirements:
  • Bachelor's degree or equivalent
  • Minimum 5-8 years of experience in Quality function with a strong background in Insurance/BFSI
  • Strong knowledge of quality frameworks, auditing standards and compliance regulations
  • Excellent analytical and communication skills
  • Proficiency in MS Excel and reporting tools
  • Flexibility to work rotational shifts including nights

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