Principal Technical Solutions Specialist

18 hours ago

Jodhpur, Rajasthan, India beBeeTechnicalLead Full time ₹ 12,00,000 - ₹ 20,00,000
Technical Lead

This role is ideal for a seasoned professional with technical expertise and leadership skills. You will serve as the primary technical interface between our organization and clients, resolving escalated issues and managing complex deployments.

  • Serve as the senior escalation point for advanced technical support queries, ensuring resolution of high-priority issues with urgency and precision.
  • Lead root cause analysis (RCA) efforts, collaborating with engineering and product teams to drive permanent fixes and continuous improvement.

To be successful in this position, you must have 10–15 years of experience in technical support or systems engineering, as well as excellent communication and stakeholder management skills.

Requirements:

  • Minimum 5+ years in managing customer-facing technical projects or enterprise implementations.
  • Deep understanding of complex software systems, APIs, databases, and cloud-based infrastructure.
  • Expertise with project management tools and reporting platforms.
  • Demonstrated ability to mentor and lead technical teams.

Preferred qualifications:

  • PMP, PRINCE2, or equivalent Project Management certification.
  • Experience with CRM and ticketing platforms.
  • Previous experience in SaaS, enterprise software, or IT infrastructure environments.

Key skills and traits:

  • Strategic problem solver: approaches challenges with critical thinking.
  • Operational leader: brings structure and efficiency to complex projects and support processes.
  • Customer advocate: consistently represents client needs and ensures exceptional service delivery.
  • Collaborative influencer: navigates cross-functional dynamics effectively.
  • Results-driven professional: takes full ownership of outcomes and continually seeks ways to improve performance and customer value.

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