IT System Support Specialist
2 days ago
We are seeking an experienced IT system support specialist to join our team at Creative Capsule. In this role, you will be responsible for providing computer and network support to office staff, focusing on troubleshooting computer, network, software, and hardware issues.
Key Responsibilities:- IT Helpdesk:
- Investigate, diagnose, and resolve all computer hardware, software, and network issues in a timely and professional manner.
- Resolve all Helpdesk tickets within the stipulated time frame.
- Record events, problems, and their resolutions in logs.
- Assign and install appropriate hardware, peripherals, and licenses.
- Set up and configure new laptops and desktops.
- Collaborate with vendors to resolve any IT-related issues independently.
- Identify user requirements and provide necessary peripherals (e.g., keyboard, mouse, etc.).
- Perform preventive maintenance of devices (laptops, MacBooks, etc.), including OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, and defragmentation.
- User Administration, Monitoring, and Equipment Provisioning:
- Create user accounts and assign appropriate rights independently.
- Install and update Linux software on client machines.
- Install and configure web servers such as Apache and Nginx.
- Install and configure DB servers such as MySQL, MongoDB, and MS SQL.
- Configure and troubleshoot VPN connections on client machines.
- Set up and configure Docker containers.
- Monitor the status of internal servers and services using various tools and consoles.
- Regularly monitor backups and alert the relevant team member when automatic backups fail.
- Keep the asset inventory updated and assign licenses as needed.
- Assist in creating batch files and scripts as directed by the supervisor.
- Technical Qualifications:
- Experience in software, hardware, and network troubleshooting.
- Working knowledge of Linux OS and related applications.
- Comfortable configuring and troubleshooting Linux-based OS, such as Ubuntu.
- Fundamental understanding of DNS, networking, TCP/UDP, and IP routing.
- Personal Skills:
- Ability to remain calm and professional when troubleshooting and resolving support issues.
- Enjoys working with people.
- Strong work ethic, personal accountability, and dependability.
- Ability to adjust tasks and schedules to adapt to changing priorities.
- Capable of working well under pressure.
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