Customer Support Specialist

1 month ago


Goa, India Siegwerk Full time

Siegwerk, a leading global supplier of Printing Inks and sustainable packaging solutions, is looking for a highly skilled Customer Support Specialist to join their team in Gujarat.

This is an exciting opportunity to make your mark with a genuine global leader in the field. As a Customer Support Specialist, you will play a vital role in ensuring smooth production processes and delivering exceptional customer service.

The ideal candidate will have prior experience in color matching in Sheet-fed offset printing, particularly with UV and conventional inks. Proficiency in using spectrophotometers and knowledge of Siegwerk inks and coatings are also essential.

In this role, you will be responsible for:

  • Matching inks to precise specifications provided by customers using Siegwerk inks.
  • Preparing ink batches according to job requirements, ensuring accuracy and consistency.
  • Handling latest versions of spectrophotometers, color charts, and other tools to achieve precise color matching.
  • Maintaining inventory of inks and relevant additives and coatings.
  • Collaborating with printing press operators and other team members to ensure smooth production processes.
  • Troubleshooting color matching issues and making necessary adjustments to achieve desired results.

You will work closely with internal Sales, QA, AT, and Print support teams to ensure seamless communication and delivery of high-quality results.

We offer a competitive salary of approximately ₹600,000 - ₹800,000 per annum, depending on experience, as well as opportunities for growth and development in a dynamic and supportive environment.



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