Technical Support Specialist

3 weeks ago


Goa, India Supersourcing Full time
Job Description

About the Role

We are seeking a highly skilled Technical Support Specialist to join our core operations team in Goa. As an SDA, you will play a key role in providing technical support and ensuring seamless IT operations for our teams and clients.

Key Responsibilities

  • Provide first-level technical support for hardware, software, and network-related issues, ensuring timely resolution and minimal disruption to business operations.
  • Respond to and resolve IT tickets, calls, and emails in a prompt and professional manner, demonstrating excellent communication skills.
  • Troubleshoot, diagnose, and escalate unresolved problems to higher support levels, collaborating with the IT team to maintain system efficiency.
  • Ensure accurate documentation of issues, solutions, and processes for future reference, facilitating knowledge sharing and continuous improvement.
  • Deliver exceptional customer service while handling technical inquiries, maintaining a positive and empathetic attitude in high-pressure situations.

Required Skills

  • Prior experience in IT support, technical troubleshooting, or a similar role, with a strong understanding of networks, systems, and troubleshooting processes.
  • Familiarity with service desk tools and ticketing systems, with the ability to adapt to new technologies and workflows.
  • Strong problem-solving skills and the ability to work under pressure, prioritizing tasks and managing multiple projects simultaneously.
  • Excellent English communication skills (verbal and written), with the ability to articulate complex technical concepts in a clear and concise manner.

What We Offer

Salary Range: ₹800,000 - ₹1,200,000 per annum, depending on experience, plus additional benefits and incentives.

Benefits Package: Comprehensive health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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