Technical Support Specialist
3 days ago
About Supersourcing
As a leading provider of IT services, Supersourcing aims to deliver exceptional technical support and maintain seamless IT operations for our teams and clients.
Job Summary
We are seeking a highly skilled Technical Support Specialist - IT Operations to join our core operations team. The successful candidate will play a key role in providing technical support and ensuring system efficiency.
Key Responsibilities
- Techncial Support: Provide first-level technical support for hardware, software, and network-related issues via phone, email, or ticketing systems.
- Incident Management: Respond to and resolve IT tickets, calls, and emails in a timely manner, troubleshooting, diagnosing, and escalating unresolved problems as needed.
- Documentation: Ensure documentation of issues, solutions, and processes for future reference.
- Collaboration: Work closely with the IT team to maintain system efficiency and resolve recurring issues.
- Customer Service: Deliver excellent customer service while handling technical inquiries.
Requirements
- Prior experience in IT support, technical troubleshooting, or a similar role is required.
- Familiarity with service desk tools and ticketing systems is essential.
- Strong problem-solving skills and the ability to work under pressure are necessary.
- Excellent English communication skills (verbal and written) are required.
- A basic understanding of networks, systems, and troubleshooting processes is necessary.
Salary Estimate
The estimated salary range for this position is ₹6-8 Lakhs per annum, depending on location and experience.
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