Technical Support Specialist for Customer Services
7 days ago
About This Role:
Open Destinations Limited is seeking a skilled Technical Support Specialist to join our Customer Services team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our clients and ensuring that their needs are met in a timely and efficient manner.
Key Responsibilities:
• Provide technical support to clients via email, chat, and phone.
• Troubleshoot technical issues and resolve problems in a timely manner.
• Collaborate with the team to identify and implement solutions to improve customer satisfaction.
• Develop and maintain knowledge of our products and services to provide accurate information to clients.
• Communicate effectively with clients and internal stakeholders to ensure seamless resolution of issues.
Requirements:
• 1.5 years of experience in customer service or technical support.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficiency in Microsoft Office and other productivity tools.
• Familiarity with database management systems and software applications.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Good communication skills and ability to interact with overseas clients.
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