Technical Service Specialist
7 days ago
Job Description
As a Technical Service Specialist - MHD at Jost's Engineering Company Limited, you will be responsible for ensuring the smooth operation of our battery-operated trucks with controllers. Key responsibilities include:- Technical Expertise: Possess a deep understanding of battery-operated trucks with controllers, including their operation, maintenance, and repair.
- On-Site Services: Provide on-site installation, validation, and commissioning of machinery, as well as perform hands-on troubleshooting, service, and repairs.
- Customer Support: Offer technical support to external customers at their location, ensuring their satisfaction and implementing corrective actions as needed.
- Training and Development: Deliver on-site training to customers, equipping them with the knowledge to effectively use our products.
Requirements
We are seeking a skilled and experienced candidate who possesses:- Industry Expertise: A minimum of 2 years of experience in a similar industry.
- Problem-Solving Skills: The ability to interpret customer descriptions of problems and provide effective solutions.
- Diagnostic Skills: Strong diagnostic skills, with the ability to analyze complex issues and implement repairs.
- Customer Service: Excellent customer service skills, with the ability to communicate effectively and handle customer concerns.
- Travel: Comfortable with traveling to customer locations.
- Technical Knowledge: Working knowledge of MS Office and Excel.
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