Technical Service Specialist

7 days ago


Goa, India Jost's Engineering Company Limited Full time

Job Description

As a Technical Service Specialist - MHD at Jost's Engineering Company Limited, you will be responsible for ensuring the smooth operation of our battery-operated trucks with controllers. Key responsibilities include:
  1. Technical Expertise: Possess a deep understanding of battery-operated trucks with controllers, including their operation, maintenance, and repair.
  2. On-Site Services: Provide on-site installation, validation, and commissioning of machinery, as well as perform hands-on troubleshooting, service, and repairs.
  3. Customer Support: Offer technical support to external customers at their location, ensuring their satisfaction and implementing corrective actions as needed.
  4. Training and Development: Deliver on-site training to customers, equipping them with the knowledge to effectively use our products.

Requirements

We are seeking a skilled and experienced candidate who possesses:
  1. Industry Expertise: A minimum of 2 years of experience in a similar industry.
  2. Problem-Solving Skills: The ability to interpret customer descriptions of problems and provide effective solutions.
  3. Diagnostic Skills: Strong diagnostic skills, with the ability to analyze complex issues and implement repairs.
  4. Customer Service: Excellent customer service skills, with the ability to communicate effectively and handle customer concerns.
  5. Travel: Comfortable with traveling to customer locations.
  6. Technical Knowledge: Working knowledge of MS Office and Excel.


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