Business Continuity Specialist

1 week ago

Bengaluru, Karnataka, India beBeeContinuity Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Business Continuity Specialist

We are seeking a highly skilled Business Continuity Specialist to join our team.

Key Responsibilities:
  • To restore normal service operations as quickly as possible, minimizing the impact on business operations and ensuring high levels of service quality and availability.
  • Coordinate all activities required to lead significant incidents in compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
  • Serve as an escalation point of contact, focusing on restoring services.
  • Facilitate outage calls and ensure that all required resources are engaged to work on Major Incidents.
  • Maintain effective communication with Executives and Business Leadership during incidents.
  • Analyze data and prepare reports in support of periodic service reviews, including operational metrics and service level reports.
  • Work with the Service Delivery Management team to prepare reports on major changes, ensuring appropriate communications are sent to Executives and stakeholders in line with business impacts.
  • Coordinate incident resolution by participating in interactions with multiple customer groups and representing Production Operations Incident Management in daily forums to report status and receive feedback on operational handling/ issues.
Requirements:
  • 9 years' experience in IT Operations and/or service delivery management.
  • 5 years working as an incident manager and Major Incident Manager.
  • A strong practical ITIL/ITSM skill set with operational experience in some or all of the service design, service transition, and service operation processes.
  • ITIL V3 Foundation certified.
  • A strong understanding of the Incident Management process in a production IT environment and IT Operations.
  • Good knowledge of Problem Management, Change Management, and Event Management processes.
  • Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization, preferably in Infrastructure areas.
  • Excellent verbal and written communication skills, including effective communication with all stakeholders.
  • Strong initiative skills, including RCAs and Continuous Service improvement.
  • Good judgment in seeking and providing advice and counsel.
  • The ability to handle stressful situations and be an effective team player.
  • Demonstrated effective coordination towards resolution for escalated issues.
  • Good understanding of business impacts during critical situations.
  • Able to work in rotational shifts and be flexible for extended hours.

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