US Collection Process Specialist

4 weeks ago


Greater Noida, Uttar Pradesh, India ResoPro Services Full time
US Collection Process Overview

The US Collection Process position is a critical role within ResoPro Services, playing a vital part in recovering outstanding debts from customers while maintaining positive customer relationships and adhering to legal and ethical collection practices.

Key Responsibilities:
  • Conducting outbound collection calls to customers with overdue accounts.
  • Negotiating payment plans and settlements with customers to recover debts.
  • Documenting all collection activities and updating customer records.
  • Handling customer inquiries and providing accurate information regarding their accounts.
  • Adhering to federal and state laws governing debt collection practices.
  • Resolving escalated customer issues and complaints related to collections.
  • Identifying delinquent accounts and recommending accounts for further action.
  • Working closely with internal teams to ensure timely resolution of customer accounts.
  • Meeting individual and team collection targets and KPIs.
  • Providing regular reports and updates on collection activities.
Required Qualifications:
  • Bachelor's degree in Finance, Business, or a related field.
  • Proven experience in debt collection or customer service.
  • Strong knowledge of collection laws and regulations.
  • Excellent negotiation and communication skills.
  • Ability to handle difficult conversations and remain professional under pressure.
  • Proficiency in using collection software and CRM systems.
  • Strong analytical and problem-solving abilities.
  • Detail-oriented and highly organized with the ability to prioritize tasks.
  • Ability to work independently and as part of a team.
  • Sound understanding of financial principles and credit terms.

ResoPro Services is a leading provider of international collections, voice processes, BPO, and KPO services.



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