Incident Response Specialist

2 days ago


Jaipur Gurgaon Gurugram Bengaluru Bangalore, India beBeeIncidentManagement Full time ₹ 9,00,000 - ₹ 12,00,000

Job Role: Incident Management Expert

Project Overview: We are seeking a highly skilled Incident Management professional to support the delivery of programs and projects. The successful candidate will be responsible for coordinating projects through contract management and shared service coordination.

  • Coordinate project activities, including contract management and shared service coordination.
  • Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Key Responsibilities:

  • Provide expert-level incident management services to support the organization's goals and objectives.
  • Manage and coordinate incident response efforts to minimize impact on client end-service quality.
  • Collaborate with cross-functional teams to drive process improvements and enhance service management best practices.
  • Develop and maintain key performance indicators (KPIs) to measure incident management performance.
  • Ensure compliance with industry standards and regulatory requirements.

Requirements:

  • ITIL V3 Foundation certification or equivalent.
  • Minimum 5-7 years of experience in incident management or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Knowledge of IT service management frameworks and tools.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

Preferred Qualifications:

  • Experience with service integration and management (SIAM).
  • Knowledge of MS Office (Word, Excel, PowerPoint).


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