Incident Response Specialist

6 hours ago


Bengaluru, Karnataka, India beBeeCybersecurity Full time US$ 1,50,000 - US$ 2,20,000

Job Description

Incident Commander Role

You will be at the forefront of our dedication to cybersecurity. This role demands proactivity, efficiency, and a passion for customer satisfaction.

As an Incident Commander, you will address critical incidents for our customers, holding a central position in solidifying our reputation as the go-to cybersecurity partner. Your primary responsibility will be to proactively stave off incidents & escalations, ensuring swift resolution, surpassing customer expectations, and championing an environment of continuous growth and refinement.

Leadership and ownership of your domain will be crucial. You will construct systems with cross-geographical reach, ensuring smooth operation from pilot phase to full-scale production. Consistency, pivotal metrics, and a systematic approach will provide an unmatched customer experience.

Responsibilities:
  • Coordinate and lead response initiatives for critical incidents and escalations.
  • Demonstrate adept leadership, seamless coordination with global teams, and technical prowess, promoting quick decision-making and enabling communication across diverse teams.
  • Leverage your robust technical foundation to assess, prioritize, and oversee incidents effectively - Collaborate intimately with premier technical teams appropriate for each severity level.
  • Engage and liaise with internal and external stakeholders proficiently.
  • Harness data to champion refinements in processes, fostering collaboration and growth across teams.
  • Manage the comprehensive incident progression, working closely with support, engineering, and field teams from initial response to retrospective analysis.
  • Delve into incident solutions, conceptualize and evaluate theories, and pinpoint underlying causes.
Qualifications:Required Skills and Qualifications:
  • Bachelor's degree in Engineering or a related technical domain or equivalent military experience.
  • 7-10 years of experience in customer-facing functions in support, success, product, or service delivery roles.
  • Minimum 5 years' experience in handling significant incidents and escalations in a 24/7/365 environment.
  • Comprehensive knowledge of LAN/WAN technologies, encompassing general routing/switching/security for both branch and data center architectures.
  • Expertise in Remote Access VPN solutions, including IPSEC, PKI & SSL.
  • Familiarity with Palo Alto Networks products is highly advantageous.
  • Proficiency in Public Cloud, Microservices, Infrastructure as Code, and expansive metrics and monitoring systems.
  • Demonstrable experience with Windows OS, Linux OS, and macOS-based applications (Installation, Troubleshooting, Debugging).
  • Adeptness in providing architectural insights emphasizing fault tolerance and stability.
Benefits:
  • Collaborative work environment that fosters innovation and creativity.
  • Opportunities for professional growth and development through ongoing learning and training.
  • Flexible work arrangements to balance work and personal life.
  • Competitive compensation package and benefits.
Our Culture:

At our company, we believe in the power of collaboration and value in-person interactions. We are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees. Our culture is built on the following values:

  • Integrity: We act with integrity and honesty in all our interactions.
  • Inclusivity: We celebrate diversity and promote inclusivity in all aspects of our business.
  • Collaboration: We work together to achieve common goals and objectives.
  • Continuous Improvement: We strive for excellence and continuous improvement in all areas of our business.


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