WhatsApp Marketing Engagement Specialist

5 days ago


Amrāvati, Maharashtra, India beBeeRevenue Full time ₹ 80,00,000 - ₹ 1,20,00,000

About AiSensy

Empowering 100,000+ businesses with a WhatsApp-based marketing and engagement platform to drive revenue growth.

  • 400 crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
  • Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
  • Businesses drive 25–80% of revenues using AiSensy
  • Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
The Opportunity
  • Join a dynamic, fast-growing team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.
Responsibilities
  • Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media.
  • Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools.
  • Product Knowledge: Develop deep expertise in AiSensy's platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.
Qualifications
  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings (2 PM – 11 PM IST).


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